Elite Certified: Your First Choice for Freightliner and Western Star
Elite Certified: Your First Choice for Freightliner and Western Star
Posted on August 28, 2024
At Metro Truck Group, we are proud to announce that our Hamilton and Ayr locations have achieved the prestigious Elite Support certification. As an Elite Certified dealership, we are not just meeting the high standards set by Daimler Trucks North America—we are exceeding them. This certification reaffirms our commitment to providing unparalleled service and support for your Freightliner and Western Star needs.
What is Elite Support?
Elite Support is a North American network of Freightliner and Western Star dealerships that are recognized for delivering a superior customer experience. This program, established by Daimler Trucks North America, is built on the pillars of continuous improvement and customer satisfaction. Only dealerships that meet stringent criteria in 138 areas can achieve this certification, and we are proud that both our Hamilton and Ayr locations are now part of this elite group.
Why Choose an Elite Certified Dealership?
When you choose Metro Truck Group, you're not just selecting a place to buy or service your truck—you're choosing a partner dedicated to keeping you on the road, minimizing downtime, and maximizing your business potential. Here’s why our Elite Support certification makes us your best choice:
- Unmatched Customer Service: At Metro Truck Group, we prioritize your needs from the moment you walk through our doors. Our staff is trained to listen, understand your specific requirements, and offer solutions tailored to your business. The Elite Support program emphasizes continuous improvement, meaning we are always looking for ways to serve you better, faster, and more efficiently.
- Express Assessment: One of the key features of the Elite Support certification is the Express Assessment process. We understand that time is money, especially in the trucking industry. With Express Assessment, you’ll know within two hours of your truck’s arrival at our service department the nature of the problem, the availability of parts, and an estimated completion time. This commitment to transparency and efficiency helps you plan better and get back on the road as quickly as possible.
- Comprehensive Maintenance and Repair: Our Elite Certified Hamilton and Ayr locations are equipped with state-of-the-art facilities and staffed by highly skilled technicians. We offer a full range of services, from routine maintenance to complex repairs, ensuring your Freightliner or Western Star truck operates at peak performance. Our technicians undergo rigorous training and continuous education, staying updated on the latest advancements in vehicle technology and repair techniques.
- Parts Availability: Downtime can be a significant cost to your business. That’s why at Metro Truck Group, we ensure a comprehensive inventory of genuine Freightliner and Western Star parts. Our Elite Support status guarantees that our parts department is well-stocked and that we can swiftly source any component your truck may require. This ensures minimal downtime and keeps your operations running smoothly.
- A Commitment to Continuous Improvement: Being an Elite Certified dealership means we are committed to continuous improvement. We regularly gather feedback from our customers to identify areas where we can enhance our services. Whether it’s reducing wait times, improving communication, or offering new services, we strive to make every visit better than the last.
- A Comfortable Experience: We know that servicing your truck can sometimes be a lengthy process. That’s why our Elite Support certification also focuses on providing a comfortable experience while you wait. Our Hamilton and Ayr locations feature customer lounges with complimentary Wi-Fi, refreshments, and comfortable seating. We want you to feel at ease while we take care of your truck.
Freightliner and Western Star – A Perfect Match with Metro Truck Group
Metro Truck Group is your one-stop destination for all your trucking needs. Freightliner trucks are known for their innovation, durability, and efficiency, making them the backbone of many successful trucking businesses. Western Star trucks, on the other hand, are synonymous with strength, reliability, and customizability, offering robust solutions for the toughest jobs.
At our Hamilton and Ayr locations, you’ll find an extensive selection of new and pre-owned Freightliner and Western Star trucks, each backed by the unparalleled service and support that comes with being an Elite Certified dealership. Our knowledgeable sales team will guide you through the selection process, ensuring you find the perfect vehicle to meet your specific business needs.
A Partnership You Can Trust
Choosing Metro Truck Group means entering into a partnership built on trust, excellence, and a shared commitment to your success. Our Elite Support certification is more than just a badge—it’s a promise to deliver the best possible service every time you visit us. We understand the challenges you face on the road, and we’re here to make your journey as smooth as possible.
Visit Us Today
Experience the difference of an Elite Certified dealership. Whether you’re looking to purchase a new Freightliner or Western Star truck, need maintenance or repairs, or require parts and accessories, Metro Truck Group’s Hamilton and Ayr locations are ready to serve you. Our Elite Support certification ensures that you’ll receive top-tier service and support every step of the way.
At Metro Truck Group, we don’t just meet expectations—we set the standard for excellence in the trucking industry. Trust us to be your first choice for all your Freightliner and Western Star needs.