Elite Support

At Metro Truck Group, we are proud to announce that our Hamilton and Ayr locations have achieved Elite Support Certification, a prestigious designation that reflects our unwavering commitment to providing exceptional service and customer satisfaction.

What is Elite Support Certification?

Elite Support Certification is a recognition awarded to select dealerships that meet the highest standards of quality, efficiency, and continuous improvement. This certification ensures that our facilities, staff, and processes are optimized to deliver the best possible experience for our customers.

The Elite Support Difference:

• Maximized Uptime: Our certified technicians work efficiently to get you back on the road faster.
• Consistent Communication: Transparent and timely updates on the status of your vehicle.
• First-Class Amenities: Enjoy comfortable, customer-friendly facilities while you wait.
• Factory-Trained Technicians: Work with professionals who are trained to the highest standards.
• Rigorous Quality Control: Every repair undergoes a comprehensive inspection process.
• Genuine Parts: We use only OEM parts to ensure the longevity and performance of your vehicle.
• Continuous Improvement: We regularly update our processes to provide the best service experience.

Express Assessment:

All Elite Support Certified locations participate in Express Assessment, which means the dealer will provide a preliminary assessment within 2 hours of arrival to enable you to make an informed decision on your next course of action. This assessment may include needed repairs, parts availability and an estimate of cost and repair time.

The Express Assessment Advantage:

• Minimized Downtime: Faster assessment leads to quicker repairs, helping you get back on the road as soon as possible.
• Accurate Estimates: Transparent and precise cost estimates provided upfront, so there are no surprises.
• Understand Parts Availability: Quickly find out which parts are in stock and which need to be ordered so the repair can get underway as soon as possible.
  
• Enhanced Scheduling: Efficient planning and scheduling of repairs to minimize disruption to your operations.
• Informed Decision-Making: Empowering you with timely information to make the best decisions for your vehicle and business.

Maximizing Uptime

The ultimate goal of the Elite Support Network is maximizing vehicle uptime. As an Elite Support Dealership, our Hamilton and Ayr locations must be re-certified annually to ensure you experience a consistent, higher standard - no matter the nature of your visit.